“Organizations that act swiftly when there is a critical incident send a message to employees and their families that they are cared for, supported and have help.”

Psychological first aid should be immediate, innovative and flexible using multiple interventions adapted to meet the needs of diverse organizational cultures and workers facing myriad challenges. I am an approved Critical Incident Stress Management (CISM) instructor who uses group and/or one-on-one resilience and process guided models to provide a supportive service. This is not a “one size fits all” service. I choose from a range of interventions to best respond to critical incidents such as layoffs, natural disasters, transportation accidents, terrorist attacks or crime on property. Guided by my extensive training, which has been fortified by certification in trauma response by Johns Hopkins, I have provided successful interventions to first responders, federal agencies, companies, hospital workers and first responders that are designed to:

  • Provide education on stress reactions and symptoms
  • Enhance resiliency and build coping skills
  • Promote employee cohesion
  • Offer referral sources for further help
  • Normalize stress response

Crisis Counselors Called to Mass Shooting at Washington D.C. Navy Yard

Bill Prasad was one of a number of counselors who did crisis intervention for workers after a gunman killed 12 people during a shooting rampage at the Washington Navy Yard in September 2013. Bill told Fox 5 News in Washington many people in the D.C. metro area have now been exposed to multiple traumas since 911. Bill met with workers and supervisors to develop a back-to-work plan and help restore a sense of safety.


Critical incidents are inevitable in any type of business or industry. Having a rapid CISM response can help your company or organization manage associated risks more effectively and inexpensively. CISM interventions can help reduce job stress and burnout, promote employee wellness and decrease utilization of sick time and health care benefits creating the shift from crisis to stabilization. Most of all, an organization can use a CISM team to reinforce a healthy working environment, atmosphere of team work and sense of company support. Please remember that CISM is not psychotherapy nor is it a replacement for psychotherapy.

Thinking of forming a team? Let me help you train your team and manage this valuable resource!